The Office of the Ombuds is serviced by Dr. Hope Torkornoo, Professor of Marketing and International Business in the Coles College of Business and Dr. Chi Zhang, Associate Professor of Information Technology in the College of Computing and Software Engineering, as Kennesaw State University Ombuds.

Since joining KSU in 1992, Dr. Torkornoo has taught at both the graduate and undergraduate levels and has led several study-abroad trips in the MBA program that resulted in critical learning opportunities for students in successful cross-cultural engagements. Dr. Torkornoo has served as a member of several University, college and department committees, including in promotion and tenure, course review, and diversity.
Dr. Zhang served as an Interim Department Chair of Software Engineering and Game Development in the College from 2016 to 2019. She received her Ph.D. in Information Technology from University of Nebraska Omaha after earning Masters Degrees in Computer Science and Education in Instructional Technology. 

An Ombuds provides confidential and informal assistance in the resolution of university-related concerns, especially those not being addressed adequately through normal procedures. He or she is an independent person who attempts to consider all sides of an issue in an impartial and objective manner. An Ombuds cannot impose solutions but can help identify options and strategies for resolution.

The KSU Ombuds serve all members of the campus community. 

Please contact the KSU Ombuds office at 470-578-7773 if we might be of assistance. In case you reach voicemail, please let us know when we might reach you; we seek to return calls within a day.

Visitors may also contact the Ombuds office by email at Please be mindful that email should not be considered confidential. Please include only your contact information and availability to speak; do not include sensitive or confidential information.

Additional resources:


Due to the confidential, neutral, informal, and independent function of the Ombuds Office, communication with this office does not constitute official notice to Kennesaw State University.